Returns & Exchanges
Made-to-order products
Because each item is made specifically for you, we do not accept standard returns or exchanges.
Eligible cases
We only accept returns if:
- The item is defective
- The wrong item was received
- The product is damaged
Timeframe
Requests must be made within 14 days of delivery.
How to request
Contact us at:
Please include:
- Your order number
- Clear photos of the product
- A detailed description of the issue
Resolution
We will offer:
- A replacement
- Or a refund
Our philosophy
We handle each request carefully to ensure fairness and satisfaction.